Meaning of ‘Parties’
These terms and conditions are made between Ölüdeniz Hotels ('we', 'us', ‘our’,) and whosoever shall book via this website ('the client', ‘guest’, 'you', ‘yours’). ‘Suppliers’ relate to the services we provide including transfers, hotels and villas with which your holiday is booked.
Meaning of ‘Holiday’
In these conditions, except where otherwise stated, ‘holiday’ means the accommodation, transfers and other holiday services described below that you book with us.
Your contract is with Ölüdeniz Hotels Kırançağıl Mevkii Ovacık Mahalesi, Atatürk Cad 134 Sok. No 7 Ölüdeniz, Fethiye, Muğla, Turkey 48300
Your holiday contract
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by International law, to which we both agree to submit. The client acknowledges that it is his/her responsibility to check all details contained in the confirmation invoice to guard against any misunderstandings. Ölüdeniz Hotels must be immediately informed in writing of any incorrect details, should there be any, in the confirmation invoice. We cannot be held responsible for any booking that is claimed to be incorrect by the client upon arrival at resort but corresponds to the confirmation invoice. Accommodation can only be provided in accordance with the details outlined in the confirmation invoice.
Your holiday price
All prices on this website apply at the same time of going online, but we reserve the right to change any of those prices from time to time. Prices can go up or down. Ölüdeniz Hotels will be able to tell you the up-to-date price of your chosen holiday and any other services advertised on this website before confirming your booking. Please note, where payment of the full holiday cost or a balance payment is made by credit card or debit card there will be a 2% per booking processing charge in accordance with International Law. When you make your booking, you must pay a deposit of 20% of total price. Once your credit card numbers are submitted the holiday is booked. The balance of the price of your travel arrangements must be paid at least and not less than 4 weeks before your departure date. If the deposit and/or balance is not paid in time, we reserve the right to cancel your holiday. If the balance is not paid in time, we shall retain your deposit. In addition, government action such as increases in KDV (VAT/Purchase Tax) or any other Government imposed tax, increases and currency changes in relation to an adverse currency exchange rate variation. Even in this case, we will absorb an amount up to 2% of the price of your total holiday invoice and any additional amendment charges. We reserve the right to surcharge for amounts in excess of this 2% and where you have to pay a surcharge there will be an administration charge. If this means that you have to pay more than an additional 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid, except any administration and amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.
All the information in this website has been checked for accuracy by our own staff and is correct at the time of going online. However, we must draw your attention to the fact that there can be occasions when facilities are not available due, for example, to lack of support or weather conditions. Some facilities may only be available at certain times of the year. If you feel that any of the facilities mentioned on this website are vital to the enjoyment of your holiday, email us immediately before you book your holiday to avoid disappointment. We will tell you the latest information. Please remember that we, as a tour operator, neither own nor control such facilities/amenities. Any changes will be notified to you with your final documents.
We regret we can only operate each of the holidays shown on our website or in our brochures if a sufficient number of people book them. If there is insufficient demand, we have the right to cancel the holiday in question. If we have to do so, we promise we will tell you no later than the date the balance of your holiday price is due. In this situation, you will then have the choice of the options shown below under "If we change or cancel your holiday or accommodation". If possible, we will endeavour to offer you the same holiday departing on a different date. Where we cancel for lack of numbers in accordance with this paragraph, no compensation or other amounts will be payable.
Late bookings are those made within 4 weeks of departure date. Once details have been confirmed by email, telephone or fax, a contract shall be deemed to exist between you and Ölüdeniz Hotels. All booking conditions will apply including cancellation charges. Full payment will be due immediately.
Your holiday insurance
Ölüdeniz Hotels insist that you purchase travel insurance and inform us of the company and policy number. These details must accompany the booking form.
Ölüdeniz Hotels checks the Public Liability Insurance Policies of all their suppliers at the beginning of each season.
You are responsible for ensuring that all necessary travel documents (e.g. passport, visas, vaccination certificates etc) are all valid and effective, since we cannot be held responsible for any illness, costs or delays resulting from your failure to meet these requirements. Furthermore, we do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. All passport holders (including infants) are charged a fee for a tourist visa on entry.
- UK passport holders are charged £10. For up to date information on visas please check on http://www.fco.gov.uk/en/travel-and-living-abroad/travel-advice-by-country/europe/turkey)
- U.S. passport holders US$20
- Irish and mainland European passport holders €15
- Canadian passport holders US$60
- Australian passport holders US$20
- At the present time New Zealand passport holders are not charged for a 90-day multiple entry visa.
Holiday-makers from other countries will be subject to other charges. Please check that your passport is valid for six months. Six months validity is required on all passports.
If you change your booking
If, after our confirmation invoice has been issued, you wish to change your travel arrangements, for example your chosen departure date or accommodation, we will do our utmost to accommodate these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. We reserve the right to demand an administration charge and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.
Changes or alterations during your holiday
Once your holiday commences, no change or alteration to your holiday is possible except with the written consent of Ölüdeniz Hotels and may be subject to additional charges, fees and costs payable by you. If you decide during your holiday to stop same and/or fly or go back home, no refund whatsoever shall be payable by Ölüdeniz Hotels (oludenizhotels.com) on behalf of its own or any other properties for which it is contractually obligated. In the event of a flight change due to medical reasons, the procedure is the same and costs payable by you may be covered by your insurance company.
If you cancel your holiday or accommodation
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent on your behalf must be received at our offices. The cancellation will be effective from the date it is received in our office. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in the following clause. (If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.)
If YOU cancel your holiday or accommodation
Please note the following cancellation charges will apply, in order to cover our expected losses for accommodation and transport:
• More than 28 days prior to arrival – full deposit
• 28 – 0 days prior to arrival – 100% cost of holiday
You must give notice of cancellation in writing and the charges shown above apply from the date we receive the notice at our offices. Any deposit or payment will be forfeited in the event you cancel.
*'Number of days' means the number of days before your departure within which notice of cancellation or major change is received by us.
*'Amount' means the amount payable by you, the client, to Ölüdeniz Hotels.
Forces beyond our control
This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, or other unforeseen circumstances that may amount to force majeure.
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our resort representative immediately who will endeavour to put things right. If your complaint cannot be resolved immediately, you must complete a Report Form on tour or in the resort. You will be given a copy of this to keep. You must also inform the supplier you are complaining about. If your complaint is not resolved locally, please follow this up within 28 days of your return home by emailing us at firstname.lastname@example.org giving your booking reference and all other relevant information. Please keep your email concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. It is strongly suggested that you complete a report form whilst in resort. If you fail to follow this simple procedure, we cannot accept responsibility, as we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.
Complaint resolution and arbitration
It is unlikely that you will have a complaint that cannot be settled amicably between us. However, very occasionally there may be disputes to do with this contract that cannot be settled amicably. Therefore you may (if you wish) refer the case to Arbitration under TURSAB (Turkish Travel Agency Association).
(i) We do not accept liability for anything that is not the fault of us, our employees, agents or suppliers or which is caused by anything outside our control and which with reasonable care could not have been anticipated or avoided.
(ii) Ölüdeniz Hotels shall not be responsible or liable for any loss of your property, or injuries sustained, or illness or other risk involved factors. You will have to make arrangements and provision of same through your insurance company.
(iii) You will be personally responsible and liable for any damage or loss incurred by yourself or persons of whom you are responsible thereof, to the hotel, its properties, personnel or otherwise to facilitating agents and other bodies.
Dalaman airport transfers
Our local handling agents, Ezmen Tourism, arrange all Dalaman Airport transfers. It should be noted that, other than cases of private transfers, there may be some delays at the airport while all clients reach the vehicle and again during collection and drop-offs. Upon arrival at Dalaman airport, clients will be met by a representative outside the exit doors. If the representative is not immediately apparent the client should call 0252 616 7714/5. Before choosing to seek alternative transport the Ezmen Tourism 24hr assistance telephone number should be called. The client has no right to compensation should they seek alternative transport without first contacting the Ezmen Tourism assistance line.
The accommodation we arrange for you must only be used by those people named on your invoice. You are not allowed to share the accommodation or let anyone else stay there.
Resorts and hotels terms and conditions
By accepting the Terms and Conditions of Ölüdeniz Hotels clients are also accepting the terms and conditions of the resort or hotel they will book and subsequently stay in. Failure to comply with said terms and conditions may result in the clients’ reservation being cancelled and their being asked to leave. Oludeniz Hotels has no liability, duty or responsibility towards the clients should this be the case.
Checking in and out times
On the day of your arrival your accommodation is reserved for you from 14.30 hrs (2.30 p.m.) Should your scheduled arrival time be late at night, or in the early hours of the morning, this means that your accommodation will have been reserved for you from the previous day and this constitutes the first night of your occupancy. Check out is usually between 11:00am and 12:00pm (midday) on the day of your departure day.
This section covers injury, illness or death while you are staying at the accommodation that we have booked for you. We have no direct control over the way our suppliers maintain and operate their properties but everyone employed or contracted by us or by our suppliers is expected to carry out their duties in accordance with accepted standards of behaviour. We will not make any payment if your injury, illness or death was caused by an event or circumstances which the person who caused it could not have predicted or avoided even if they had taken all necessary and due care. We will not make any payment if your illness, injury or death was your own fault. If we do make a payment, it will be decided under International law. We will make such payments for injury, illness or death on the basis that you are expected to accept that:
1. You must tell both us and the supplier involved about your injury or illness while you are in the resort (see complaint procedure). You should also write to us at the email address email@example.com about your claim within three months in order to allow us to investigate it properly and co-operate with us so as to enable us to carry out such investigation. Let us have details about your injury or illness from your doctor if you can.
2. You should transfer to us any rights you have against the supplier or any other person.
3. You should co-operate fully with us if we, or our insurers, want to enforce those rights.
4. Any payments we make may be limited in accordance with international conventions. We ask you to transfer your rights to us so that we can claim back from suppliers any payments we make to you, plus any legal or other costs.
Spa, gymnasium, massage and therapies
All Therapy and Spa bookings are subject to availability. Our clients can book on line before their holiday or when in resort. However, there are contra-indications to some therapies. If you have any special requirements that should be taken into account (for example heart conditions, high/low blood pressure, circulatory disorders, epilepsy, arthritis, rheumatism, diabetes, allergies, recent surgery, ongoing medical condition or you are pregnant), you should seek the advice of your doctor prior to your visit that the proposed therapies are suitable for you and that you are able to use the facilities. It is the responsibility of the client to give all pertinent information regarding health issues to the therapist. Failing to do this may prevent the therapist from knowing the best form of treatment to take and that in some cases the client’s health and well being may be at risk. Ölüdeniz Hotels, staff and third parties take no responsibility for any illnesses or health conditions that arise as a result of any treatment if the client does not advise us of any health conditions, allergies, or injuries that could affect health, treatment or service when booking your treatment.
Behaviour and breakages
Clients must understand that they are responsible for their own safety, and that of their children and that you are responsible for the condition of the property and accommodation you occupy. We are not responsible for any accident which occur in or around the property, gardens and swimming pools due to your inappropriate, or irresponsible behaviour, or for any accidents which occur anywhere on properties because of glass, china or the like which you have broken and/or have left in a way from which injury can result. While we expect that you will enjoy your holiday with us and we appreciate that you may well consume alcohol as part of your enjoyment, you must do so responsibly and we will have no liability to you for any injury, loss or damage you suffer as a result of your judgment being impaired wholly or partly by alcohol. We will hold you and the members of your travelling party jointly and personally liable for any damage to the accommodation, furniture, apparatus or other materials located within the accommodation, together with any legal costs we incur in pursuing a claim. It is your duty to report any breakages, defects or damage to an appropriate person immediately. We cannot accept liability for the behaviour of others in you accommodation.
Breakages in holiday rentals (apartments and villas.)
You may be asked for an imprint of your credit card or a cash sum to the value of £150, €175, $ 250, 450TL to be paid in advance at the start of your holiday in the event of any breakages/losses/damage to the property. Your credit card will only be debited in the event of any breakage, loss, or damage. Cash sums will be refunded at the end of your holiday subject to no breakage, loss, or damage.
Webcams and security cameras
Our clients’ privacy is important to us and so is their security. Clients must be aware that many of the hotels used by Ölüdeniz Hotels are fitted with live online webcams and surveillance cameras.
Loss and theft from hotel and villa premises
The hotels Ölüdeniz Hotels work with are considered to be secure environments and the hotels’ and villas’ own management does everything possible to ensure security levels are maintained, and we ask that our clients do also. Ölüdeniz Hotels can take no responsibility for any personal possessions that are lost, stolen or misplaced whilst on hotel or villas premises. In this regard, we recommend that our clients obtain an appropriate level of travel insurance. Safety deposit boxes are available for hire in all the premises with which we collaborate. Use these facilities to protect your valuables. Ölüdeniz Hotels accept no responsibility for valuables left in rooms or in or around the various resort complexes, hotels and villas. In the unlikely event you believe something has been stolen from your room report your suspicions immediately to the hotel or villa management where you are staying in order that, should it prove necessary, the police can be informed.
Star ratings and quality of accommodation
The client acknowledges that star ratings may vary in quality from country to country and cannot be relied on to identify the quality of the accommodation. The client acknowledges that the star rating is merely a general outline and may not apply in each case. Similarly, the client acknowledges that the type of rooms provided by a hotel (i.e. single, double, twin) may also vary from country to country. It is the responsibility of the client to check the type of accommodation and services provided by each hotel. Details of each hotel which may be booked via this website are outlined in this website. There may be guests from other countries staying at your accommodation and therefore facilities and entertainment may vary according to the variety and ages of such guests. Some hotels have twin or double-bedded rooms where a third or fourth bed can be added. In most cases the 3rd of 4th bed will be a camp bed or a divan and the room may well run out of space.
Flight delays / claims
Ezmen Tourism follows the arrivals of all their guests’ flights online and does their utmost to meet them but can only act on information given. We cannot be held responsible for any delays or claims related to the carriers' failure to meet their responsibilities. If there is a significant flight delay the airline should provide refreshments appropriate to the time of day. Your travel insurance may also provide cover against extensive delays. Upon arrival at Dalaman airport, clients will be met by a representative in the meeting area. If the representative is not immediately apparent the client should call 0252 616 7714/5. Before choosing to seek alternative transport the Ezmen Tourism 24hr assistance telephone number should be called. The client has no right to compensation should they seek alternative transport without first contacting the Ezmen Tourism assistance line.
Early booking discounts and other promotional campaigns
From time to time Ölüdeniz Hotels may offer an early booking discount, promotional or advertising campaign or similar. Please note that for any such discount or promotional feature only on the basic cost of your holiday applies, and does not include or relate to other extras.
Data protection Please be assured that we will not pass on any information or record we have about you to any third party and we have appropriate measures in place to protect your personal booking information.
Changing terms and conditions
We may alter these terms and conditions at any time without any notice. It is your responsibility to ensure you carry out sufficient checks to satisfy your particular requirements. Any new or altered information appearing on this website comes into effect 5 days after date of posting.
The headings used in these terms and conditions are included for convenience only and shall not define, extend, limit or otherwise effect these terms and conditions.
In the event of a confirmed booking becoming unavailable, Ölüdeniz Hotels will endeavour to offer an alternative hotel of the same or higher standard in the same location or offer a full refund if preferred. Ölüdeniz Hotels will also endeavour to contact the client prior to departure and advise them of this unavailability. However, the client acknowledges that this will not always be possible. Where it is not possible to contact the client prior to departure, Ölüdeniz Hotels will endeavour to ensure that the relevant hotel arranges any change of accommodation as quickly and as efficiently as possible.
The client agrees to indemnify and hold harmless Ölüdeniz Hotels from and against any liability, damage or loss including legal fees and expenses that Ölüdeniz Hotels incurs or suffers as a result of any action, inaction or omission by the client.
Under no conditions and in no event shall Ölüdeniz Hotels or its suppliers be liable for any consequential or special damages or losses, however arising, (including, but not limited to negligence or breach of these terms and conditions or otherwise) or for any loss of data, profit, revenue or business, howsoever caused even if that loss or damage was foreseeable by, or the possibility of it was brought to the attention of Ölüdeniz Hotels.
The client may not assign, convey, sub-contract or delegate any rights, duties or obligations hereunder except with the written consent of Ölüdeniz Hotels.
The client acknowledges that all copyright, trademarks and other intellectual property rights in and relating to this website are solely owned by or licensed to Ölüdeniz Hotels. The content or data found on the website may not be reproduced, sold, transferred or modified without the prior consent of Ölüdeniz Hotels. Neither may the client modify, duplicate, display, copy, reproduce, license, publish, transfer or sell any information, software, products or services obtained from this website without the prior consent of Ölüdeniz Hotels. The client further acknowledges that he/she must not use any of these intellectual property rights, or the Ölüdeniz Hotels' services, except to the extent necessary to make a booking in the manner anticipated by these terms and conditions.
The usage of any device, routine or software which inhibits or interferes with the running of the Ölüdeniz Hotels’ website or any booking concluded upon it is prohibited. Any action which creates a load on the Ölüdeniz Hotels website or infrastructure which may be considered unreasonable or disproportionate is prohibited.
No guarantee of continuous access to OLUDENIZ HOTELS / EZMEN TOURISM websites
Ölüdeniz Hotels does not guarantee continuous access without interruption to its website. The performance of the Ölüdeniz Hotels’ website may be interfered with by many factors outside our control.
These terms and conditions contain the entire agreement between Ölüdeniz Hotels and the client and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter and may not be amended or modified unless expressly agreed by Ölüdeniz Hotels in writing.
Links to other websites are inserted for convenience only and do not constitute endorsement of material at the linked sites, their content or the services provided. We do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such sites. We shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site. Use of such links implies full acceptance of this disclaimer.
BOOKING YOUR HOLIDAY THROUGH OLUDENIZHOTELS.COM EXPLICITLY IMPLIES UNDER INTERNATIONAL LAW THAT THESE TERMS AND CONDITIONS ARE UNDERSTOOD AND ACCEPTED
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